E-commerce automation
Ecommerce automation that replies in secondsbuilt on the store you already run.
Ecommerce automation means AI handling the repeat work of running a store: replying to leads, updating orders, processing returns and answering tickets. We build it on the tools you already use.
30 minutes. You leave knowing which 3 processes to automate first and what they cost you today.
Example based on our e-commerce case
Trusted by companies worldwide
Trusted by companies worldwide: Braffess, Casa Sors, HollaBoo, Laoom, Guardian Development Group
Results
Every lead answered in under 20 seconds.
AI-powered ecommerce, measured the same way: start with the process that costs the most, then track what changes.
E-commerce / D2C
Every lead contacted in under 20 seconds.
A home goods brand spending $40K a month on ads took 6–12 hours to reply to new leads, so many bought elsewhere. We built an AI system that replies by SMS, email or voice call within 20 seconds, day or night.
+34%conversion rate−28%customer acquisition cost100%of leads contacted
The problem
Your store runs on manual replies.
19.3%
of online sales were expected to be returned in 2025.
$849.9B
in total retail returns expected in 2025, 15.8% of annual sales.
Online sales keep growing, but the work behind each order, return and message still lands on a small team.
- Manual store operations: New leads wait hours for a reply while ad spend keeps running.With ecommerce automation: Every lead gets a reply in seconds, by SMS, email or voice, day or night.
- Manual store operations: Customers write in to ask where their order is.With ecommerce automation: Order and shipping updates go out on their own, before the customer asks.
- Manual store operations: Returns and refunds are handled one email at a time.With ecommerce automation: Return requests are read, checked against your policy and routed or resolved.
- Manual store operations: Reports are built by hand from several dashboards.With ecommerce automation: Sales, inventory and ad numbers land in one report without anyone compiling it.
Faster replies mean more orders from the same ad spend.
What we automate
Where we automate ecommerce first.
Lead response
Contact every new lead in seconds, qualify it and keep following up.
Order updates
Send confirmation, shipping and delay messages without anyone typing them.
Fulfillment automation
Ecommerce fulfillment automation moves paid orders to the warehouse or carrier and flags the ones that stall.
Returns and refunds
Read return requests, check your policy and route or resolve them.
Support tickets
Answer routine tickets and hand complex ones to a person with context.
Abandoned carts
Follow up with shoppers who left, by email or SMS, with the right message.
Inventory alerts
Flag low stock and slow movers so you reorder before you sell out.
Reporting
Compile daily sales, ad and inventory numbers into one report.
We build on the tools you already use, such as
- Store platform
- CRM
- Helpdesk
- Email and SMS
- Phone system
- Accounting software
- Shipping and fulfillment tools
- Slack
Is it time?
Signs you need AI solutions for ecommerce.
Signals you need this
- Leads from ads wait hours before anyone replies
- Support is mostly order status and return questions
- Your team copies data between the store, inbox and spreadsheets
- Returns pile up and each one is handled by hand
When not to invest yet
- You get only a few orders a week
- You are still choosing your store platform
- You want a chatbot on your site and nothing else
What you get
From the first process to a live system.
- A map of your store's repeat work, from lead replies to returns, with the hours and dollars each one costs
- A roadmap ranked by payback, so the first automation goes where it earns the most
- A fixed-price proposal with exact scope and timeline before anything starts
- Ecommerce automation services built into the CRM, inbox and phone tools you already use
- Every workflow tested end to end before launch, then your team trained
- Code, accounts, prompts and data that stay with your brand
How it works
The Payback Loop. Five steps. Each build pays for the next.
We don't start with the AI. We start with the money.
Consulting
We find the manual work in your company and how many hours each task eats every week.
Process mapConsulting
We put a dollar figure on each process and rank them by payback. You see what to automate first, and what to leave alone.
AI roadmap, ranked by paybackImplementation
We build the first system on the tools you already use. Nothing new for your team to learn.
A working systemImplementation
We test it end to end before launch. It doesn't go live until it works without errors.
Tested, system liveSupport
The first build pays back fastest, so its savings fund the next one. Back to the map, and we keep every system running.
Monthly support (optional)
↺ Back to Map
Consultancies stop at the roadmap. Freelancers build without one. The loop only works when one team runs all five. You approve, we execute: about an hour a week from you.
FAQ
Questions about ecommerce automation.
- Ecommerce automation is software and AI doing the repeat work of running an online store: replying to leads, updating orders, handling returns and tickets, and building reports. Your team handles the exceptions.
- Your store platform stays. We build on the tools you already use, such as your CRM, email, phone, Slack and accounting tools, so your team keeps its daily routine.
- People still own the product, pricing, suppliers and the exceptions. The automation takes the repeat work around them: lead replies, order updates, return requests and routine tickets, with your team approving what needs judgment.
- Usually the process that costs you the most time or revenue. In our D2C case it was lead response: every lead now gets contact in under 20 seconds instead of 6 to 12 hours.
- AI can take over the updates around fulfillment: confirming orders, sending shipping notices, answering where-is-my-order questions and flagging exceptions to your team. The warehouse work stays where it is.
- A home goods brand spending $40K a month on ads saw conversion up 34% and acquisition cost down 28%. Your numbers depend on your store, so we measure them on the diagnosis call.
- The roadmap takes 1 to 2 weeks. Your first automation is usually live in 14 to 21 days, and a full system takes 6 to 8 weeks, with scope fixed in the proposal.
- Your brand owns everything from day one: code, accounts, prompts and data. Optional monthly support keeps the system running and adds the next process when you're ready.
Final step
Pick a time. Let's talk.
You leave knowing which processes to automate first and what each one costs you today, whether we work together or not.
You can keep paying for manual work, or find out this week exactly what it costs you.
What happens on the call
Before
You answer 3 quick questions when you book, so we come prepared.
On the call
We find the manual work that costs you most and put a number on it, live.
Decide
An honest read on whether we're the right fit. If we're not, you'll hear it on the call.
Once you book, we look at your site and tools before the call, so the 30 minutes go to your numbers, not introductions.
Prefer to write first? Email us directly: contact@nexumautomations.com