Answers and resolves
A conversational AI chatbot that finishes tasksnot just replies.
AI chatbot services for small and mid-size businesses. Our agent answers by web chat, email and voice, then does the work in your systems: order status, bookings, changes and returns.
30 minutes. You leave knowing which 3 processes to automate first and what they cost you today.
Illustrative example
Trusted by companies worldwide
Trusted by companies worldwide: Braffess, Casa Sors, HollaBoo, Laoom, Guardian Development Group
Results
From open tickets to resolved ones.
We start with the questions your team answers every day, then measure what changes.
SaaS / Software
85% of support tickets resolved by AI.
A SaaS company with 50,000+ users had its best agents answering the same questions all day, and customers waited two hours for a reply. We built an AI assistant trained on their past tickets that answers instantly and hands complex cases to a person with full context.
1,200+agent hours back every month<5 sfirst response, down from 2 h+45%customer satisfactionE-commerce / D2C
Every lead contacted in under 20 seconds.
A home goods brand spending $40K a month on ads took 6–12 hours to reply to new leads, so many bought elsewhere. We built an AI system that replies by SMS, email or voice call within 20 seconds, day or night.
+34%conversion rate−28%customer acquisition cost100%of leads contacted
The problem
A bot that just talks leaves the work.
89%
of service professionals say conversational AI raises self-service resolution rates.
88%
say it speeds up resolution times.
Many chat tools answer a question and stop. The customer still waits for a person to check the order, change the booking or approve the return.
- A typical help bot: Replies from a fixed list of questions and answers.Our conversational agent: Understands the request in the customer's own words and answers from your approved information.
- A typical help bot: Shares a link or opens a ticket for your team to finish.Our conversational agent: Does the task itself in your systems: status, bookings, changes and returns.
- A typical help bot: Lives in one chat window on the website.Our conversational agent: Works across chat, email and voice with the same knowledge.
- A typical help bot: Passes a stuck customer along with no context.Our conversational agent: Hands complex cases to a person with the full conversation and the details already collected.
- A typical help bot: Needs a new tool and a new process for your team.Our conversational agent: Connects to the helpdesk, CRM and order tools you already use.
A chatbot talks. An agent resolves.
Our data
What AI answers when buyers ask
We asked ChatGPT, Gemini and Perplexity 10 buyer questions about AI customer service. They named 101 companies, and 79% appeared in only one of the three.
| Criterion | ChatGPT | Gemini | Perplexity |
|---|---|---|---|
| Companies named | 40 | 38 | 51 |
| Sites cited most | zendesk.com (5 of 10) | botpress.com and gartner.com (5 of 10) | sobot.io (6 of 10) |
Nexum measurement, October 20, 2026, via DataForSEO: 10 buyer questions to each AI, US English, 30 answers in total. 7 companies appeared in all three. Google showed an AI Overview for 8 of the 10 questions.
What we automate
What the agent does, request by request.
Understands the request
Reads a conversational web chat, an email or a spoken question and works out what the customer needs.
Looks up the facts
Pulls the order, booking or account from your systems, not from guesswork.
Completes the task
Updates the booking, starts the return or sends the status, then confirms it.
Answers by voice too
An AI voice chatbot takes the same request on a call, with the same knowledge.
Hands off with context
Passes complex cases to a person with the whole conversation attached.
Logs everything
Records each conversation in your helpdesk so your team sees what happened.
Is it time?
Signs you need more than a help bot.
Signals you need this
- Your team answers the same status and booking questions every day
- Customers wait hours for a reply that needs a simple lookup
- Your current chat tool answers, then opens a ticket anyway
- Chat, email and phone each work from different information
- Requests pile up in your helpdesk chatbot's queue after hours
When not to invest yet
- You expect the agent to be live and different within the first day or two
- Cost alone will decide which vendor you choose
- You want a report on your support process but not a working system
- Internally, you cannot give access to your helpdesk and order tools or approve the work
What you get
From the first request to a live agent.
- A map of your customer requests and the hours each type costs your team
- One fixed price for your conversational agent, with scope and launch date set first
- Your conversational assistant, built on your current helpdesk, CRM, inbox and phone tools
- Actions that finish the task in your systems, with complex cases handed to your team
- Hundreds of real past conversations replayed before customers ever see it
- A short handover for your support team on reviewing and correcting the agent
- Everything stays yours from day one: code, accounts, prompts and data
How it works
The Payback Loop. Five steps. Each build pays for the next.
We don't start with the AI. We start with the money.
Consulting
First, we find the manual work in your company and how many hours each task eats every week.
Process mapConsulting
Each process gets a dollar figure and a rank by payback. You see what to automate first, and what to leave alone.
AI roadmap, ranked by paybackImplementation
We build the first system on the tools you already use. Nothing new for your team to learn.
A working systemImplementation
Every system is tested end to end before launch. It doesn't go live until it works without errors.
Tested, system liveSupport
The first build pays back fastest, so its savings fund the next one. Back to the map, and we keep every system running.
Monthly support (optional)
↺ Back to Map
Consultancies stop at the roadmap. Freelancers build without one. The loop only works when one team runs all five. You approve each step; we do the work.
FAQ
Questions about conversational AI chatbots.
- Not quite. A chatbot often follows fixed scripts. A conversational AI chatbot understands free-form requests, and our agents go further: they do the task in your systems instead of only replying.
- A customer service chatbot that actually resolves is an agent connected to your order, booking and helpdesk tools. It checks the facts, completes the request, confirms it and hands complex cases to a person. See our AI customer service work.
- Not entirely. The Bureau of Labor Statistics expects limited demand for customer service representatives as AI spreads. Agents take routine requests so your people handle the complex ones.
- Yes. SurveyMonkey found 89% believe companies should always offer a human option. Our agents hand complex cases to your team with the full conversation attached.
- Yes. The same agent can answer calls as an AI voice chatbot. For phone-first needs, see our AI voice agent work.
- Yes. It plugs into the helpdesk, CRM and order systems you run now. An ERP AI chatbot can look up orders or invoices and update them, with your approval on each step.
- As an AI chatbot development company and conversational AI agency, we map your requests, rank them by payback, build the agent on your tools, test it end to end and train your team. Our AI chatbot development services follow the process of our AI agent development service.
- A business chat bot pays off for a small business when it resolves requests instead of only answering them. A free 30-minute call shows which support requests a resolving agent could take off your team, and what that is worth.
Final step
Pick a time. Let's talk.
You leave knowing which processes to automate first and what each one costs you today, whether we work together or not.
You can keep paying for manual work, or find out this week exactly what it costs you.
What happens on the call
Before
You answer 3 quick questions when you book, so we come prepared.
On the call
We find the manual work that costs you most and put a number on it, live.
Decide
An honest read on whether we're the right fit. If we're not, you'll hear it on the call.
Once you book, we look at your site and tools before the call, so the 30 minutes go to your numbers, not introductions.
Prefer to write first? Email us directly: contact@nexumautomations.com