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Government agencies face a structural problem: growing service demand, constrained budgets, and a workforce spending the majority of its time on repetitive administrative tasks that AI can handle automatically. The result is backlogs, slow service delivery, and citizens who cannot get answers.
Nexum builds AI systems that handle citizen inquiries 24/7, process documents without manual entry, automate permit and licensing workflows, coordinate between departments automatically, and generate compliance reports on schedule. Staff focus on the complex, judgment-dependent work that defines public service. Everything else runs automatically.
60-70%
of government staff time spent on repetitive administrative tasks
24/7
citizen inquiry handling with AI — no staff required outside business hours
40-60%
reduction in permit processing time with automated workflow coordination
4-8 wks
from kickoff to live system, including security review and procurement documentation
THE PROBLEM
Public sector organizations face a challenge that private sector businesses rarely encounter: service demand increases every year while budgets and headcount stay flat or shrink. The gap is filled by the existing workforce absorbing more administrative work — answering the same questions, processing the same forms, tracking the same application statuses — until backlogs form and service quality deteriorates.
The solution is not more staff. It is smarter use of the staff you have. AI automation handles the high-volume, repetitive layer of government operations so your people focus on the complex cases, policy decisions, and citizen interactions that genuinely require human judgment.
Citizen calls to ask about permit application status
Staff member stops what they are doing, looks up the record, reads back the status. This happens 50 times a day. AI handles all 50 in seconds.
Application submitted with missing documents
Staff reviews it, identifies the gap, writes an email requesting the missing item, waits for response. AI validates completeness at submission and requests missing documents instantly.
Quarterly compliance report due in 3 days
Two staff members spend two days pulling data from multiple systems, formatting it, and checking for errors. AI generates the same report in minutes.
Inter-department request sits unanswered for 6 days
No automated routing. No escalation trigger. The requesting department follows up manually. The citizen waiting on the outcome waits longer.
WHAT NEXUM BUILDS
Every system is done-for-you and built within public sector security and compliance requirements. Nexum handles the entire implementation.
SECURITY AND COMPLIANCE
Government AI implementations require a different standard than private sector deployments. Every Nexum system for government is built with public sector security requirements from the ground up — not retrofitted after the fact. Data sovereignty, access controls, audit logging, and compliance with applicable government security frameworks are non-negotiable requirements.
Data sovereignty
All citizen data remains within required jurisdictional boundaries. Data residency requirements are reviewed and enforced for every implementation.
Access controls and audit logging
Role-based access controls, comprehensive audit trails, and logging of all system interactions for accountability and oversight requirements.
Security framework alignment
Implementations reviewed against applicable frameworks including NIST, FedRAMP considerations, and local government security standards before go-live.
Procurement support
Nexum provides documentation required for government purchasing processes, including security questionnaires, data processing agreements, and compliance certifications.
No AI decision-making
AI handles administrative coordination and information delivery. All substantive decisions — approvals, denials, policy interpretations — remain with authorized human officials.
Transparency requirements
Citizens are informed when they are interacting with an AI system. All AI interactions are logged and available for review in accordance with public records requirements.
HOW IT WORKS
Nexum navigates the full implementation including security review and procurement documentation. Your team approves and uses the system.
01
Week 1-2
Agency Audit and System Design
We audit your current citizen contact volume, workflow processes, document handling, reporting requirements, and AI visibility. We identify the highest-impact automation opportunities and map the system architecture. We present a complete design with projected operational impact and a procurement documentation package before any build begins.
02
Week 2-4
Build and System Integration
Nexum builds the AI systems and integrates them with your existing government platforms, case management systems, and communication channels. Your agency keeps operating normally during the build. No disruption to citizen services or ongoing operations.
03
Week 4-6
Security Review and Compliance Verification
Full security review of all systems, data flows, and access controls. Compliance verification against applicable government security frameworks. Documentation package prepared for agency records and oversight requirements. This step is non-negotiable for every government implementation and is included in every engagement.
04
Week 6-7
Testing and Staff Onboarding
We test every workflow with real scenarios: citizen inquiry flows, permit application processing, document routing, inter-department handoffs, and report generation. Staff receive a structured onboarding session covering what the AI handles, what escalates to them, and how to access audit logs and system data. No technical training required.
05
Week 8+
Go-Live and Ongoing Optimization
System goes live. Nexum monitors performance for the first 30 days and optimizes based on real operational data. Monthly reporting shows citizen inquiry volumes handled, permit processing times, document processing throughput, and staff hours recovered. Ongoing support included for all system changes as your agency's needs evolve.
WHO THIS IS FOR
Municipal Governments
City and county governments with high citizen contact volumes, permit processing backlogs, and inter-department coordination challenges across planning, building, licensing, and public works.
Focus: Citizen inquiries, permit workflows, inter-department routing, service information accuracy
Regulatory Agencies
State and federal regulatory bodies with high application volumes, complex review workflows, compliance reporting requirements, and regulated entity communication needs.
Focus: Application processing, compliance reporting, regulated entity communication, document extraction
Public Service Agencies
Social services, employment agencies, housing authorities, and other public service providers with high citizen interaction volumes and complex eligibility and case management workflows.
Focus: Citizen intake, eligibility information, case status updates, document processing
WHAT CHANGES
The operational changes government agencies see after implementing Nexum AI systems.
We identify your biggest operational bottlenecks — citizen inquiry volume, permit processing backlogs, reporting automation opportunities — and present a complete system plan with procurement documentation before any money is spent.
Request a Free Agency AuditRFP RESPONSE WITH AI
For an SMB contractor with $500K-$10M in annual contract value, preparing a typical RFP/RFQ response consumes 80-160 hours of team time distributed across BD, capture, proposal manager, and technical SMEs. AI automation reduces that cycle to 30-50 hours focused on strategic decisions — the AI handles solicitation reading, requirement mapping (Sections L and M), compliance gap analysis, past performance matching, and initial drafting of technical sections.
TOP 5 PLATFORMS
These are the five most common platforms we build integrations with for SMB government contractors. Each solves a distinct critical point in the contractor workflow: timekeeping, BD pipeline, opportunity intel, registration, and invoicing.
Deltek Costpoint
ERP + DCAA-compliant accounting/timekeeping
Deltek Costpoint is the de facto ERP standard for government contractors with $1M+ in revenue. We build integrations to automate timesheet validation (flag entries violating DCAA before submission), generate compliance reports (incurred cost submissions, indirect rate calculations), sync employee data with SAM.gov SCA Wage Determinations, and export billing data to the PIEE/WAWF portal. Typical reduction: 60-80% in admin/finance hours.
Unanet
ERP + project accounting (SMB alternative to Deltek)
Unanet is the preferred option for contractors in the $500K-$10M range needing compliance-ready accounting without Deltek complexity. We integrate AI for automated CLIN tracking (Contract Line Item Numbers), funding obligation monitoring, automated 1408 reports, and vendor invoice processing. Especially useful for contractors managing 5-50 simultaneous contracts.
GovWin IQ
Market intelligence + opportunity tracking
GovWin IQ is the leading source for federal/state/local opportunity intelligence. We build automation that monitors specific NAICS categories, alerts on presolicitations matching your capabilities, scrapes agency-specific procurement forecasts (DoD APFIT, GSA OASIS+, NIH eCMS), and generates personalized weekly opportunity briefs. Reduces 10-15 hours/week of BD team manual research.
SAM.gov
Contractor registration + Contract Opportunities feed
SAM.gov is non-negotiable — without active registration you cannot receive award. We build automation that monitors expiration dates of your registration (365-day renewal cycle), tracks SAM Entity Validation status, syncs SBA size standards updates, and creates daily Contract Opportunities feeds filtered by NAICS, set-asides (8(a), HUBZone, WOSB, SDVOSB), and geographic area. We also automate Form SF-1449 submission where applicable.
PIEE / WAWF
Invoicing + government payment portal
Procurement Integrated Enterprise Environment (PIEE) and Wide Area Workflow (WAWF) are the mandatory portals for invoicing on DoD and federal contracts. We automate the generation of invoices compliant with Item Reference Number requirements, attachment of DD-250 receiving reports, payment status tracking (typically 30-day net), and reconciliation of payments with Costpoint/Unanet ledger. Eliminates ~80% of manual data entry in accounts receivable.
DCAA + COMMON PITFALLS
DCAA (Defense Contract Audit Agency) audits are one of the largest sources of risk for government contractors — an adverse finding can result in penalties, disallowed costs, or termination. AI eliminates the manual errors that typically trigger DCAA findings.
Timesheet contemporaneous entry
DCAA requires real-time entries (daily, not end-of-week). AI sends automatic reminders to employees who have not logged hours, flags retroactive bulk entries, and blocks submission if pattern violates standards.
Direct vs indirect cost segregation
Misclassification between direct and indirect costs is the #1 DCAA finding. AI validates cost categorization against contract codes and approved rate structures before booking, escalating ambiguous cases to finance lead.
Allowable vs unallowable expenses
FAR Part 31 defines hundreds of unallowable cost categories (entertainment, alcohol, lobbying, etc.). AI cross-references expense submissions against the FAR 31.205 list and automatically flags unallowable expenses before billing.
Subcontractor flow-down clauses
Required clauses (cybersecurity DFARS 252.204-7012, equal opportunity 52.222-26, etc.) must flow down to all subs. AI validates that each new subcontract includes the required clauses based on contract type and award value.
CMMC + cybersecurity reporting
CMMC 2.0 requires annual self-assessments for Level 1, third-party assessments for Level 2/3. AI automates the collection of evidence artifacts, tracking of control implementation status, and generation of SPRS score submissions.
EVMS / CPR reporting
For contracts >$20M with EVMS requirement, monthly Contract Performance Reports are mandatory. AI aggregates Earned Value data from Costpoint/Unanet, calculates CPI/SPI/EAC, and generates CPR (Formats 1-5) for submission via EVM-CR portal.
SBIR / SBA PATHWAY
Federal small business set-asides (8(a) Business Development Program, HUBZone, Women-Owned Small Business, Service-Disabled Veteran-Owned Small Business) are one of the most effective pathways for SMB contractors to enter the federal market. AI automation reduces the SBA compliance overhead — particularly demanding for 8(a) participants in the 9-year program.
For SBIR/STTR awardees (Phase I $50K-$300K, Phase II up to $2M), AI automates the submission of Technical Volume and Commercialization Plan via SBA Connect, IP assignment tracking, automated reporting to the Topic Manager via DSIP, and generation of Phase III commercialization narratives. Typical Phase I proposal cycle reduction from 6-8 weeks to 3-4 weeks.
For 8(a) program participants, we automate the generation of annual reviews (Form 1010C), tracking of continuing eligibility requirements (economic disadvantage, ownership/control verification), monitoring of transition stage thresholds, and preparation of mandatory Business Plan updates. For HUBZone certified firms, we automate quarterly principal office location verification and 35% HUBZone employee residency tracking via integration with HR systems (BambooHR, Gusto, Rippling).
FAQ
ALSO RELEVANT
We audit your current workflows, citizen contact volumes, processing bottlenecks, and AI visibility. We show you exactly what we would build, what impact we project, and what it would cost — including procurement documentation — before you commit to anything.
Request a Free Audit